This privacy policy outlines how OneBrandSpace Pty Ltd (‘us’, ‘we’, ‘Company’) collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Privacy Act 1988 (Cwlth). It applies to all of your dealings with OneBrandSpace.com and associated staff.
You will always be able to access a current version of our privacy policy on our website.
Occasionally it will be necessary for us to update our privacy policy. When we do so, we will place a notice on our website.
How We Collect Your Personal Information
OneBrandSpace collect your personal information for the following main purposes:
– to keep customers (new & existing) informed of new and existing products and services we offer;
– to maintain contact with customers;
– to notify customers, designers and the OneBrandSpace community of events, products and services;
– to manage and administer the products and services we offer;
– to improve our websites to provide you with a personalised experience; and
– to provide you with information about other products and services we offer that may be relevant to you.
We may collect your personal information via a number of methods. These include visiting our website OneBrandSpace.com, when you register to our newsletter or inspiration page, fill out a form via our website, or correspond with us via our website or via email.
On occasion it may be necessary for us to collect your personal information from a publicly available source or use your information provided. For designers, we may assess designs &/or review existing work created by you and that may have been published online. We will only do so if it is necessary for us to perform a specific service &/or to ensure copyright and legal issues are compliant.
Personal Information Collected
Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information.
We may collect personal information such as your IP address and web activity through third party companies and/or Google Analytics when interacting with us via our website and internet browsing.
Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
How We Use Your Personal Information
We use your personal information to create relevant products, use for our customisation service and provide you with information about the Company.
We may disclose your personal information to third parties who assist us to provide the products you request (e.g. our designers/contributors/suppliers). We may use or disclose your personal information to the following third parties:
– those that provide, manage or administer our product or service to you;
– those involved in product design, development or customisation;
– payment processing providers and plugins to manage subscriptions
– contractors who supply services to us,
– analytics and business tools to better manage your experience with us
– those required or authorised by law, for example, government or regulatory bodies for purposes related to public health or safety, the – prevention or detection of unlawful activities, copyright or trademark services or to protect public revenue.
We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information.
If personal information is not able to be collected, this may impact the level of service the Company is able to provide.
We may use your personal information to market our services, including by phone, email or SMS. If at any stage you no longer wish to receive this marketing, please send an email to admin@onebrandspace.com with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within 21 days.
We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
Security Of Your Personal Information
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy.
We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:
– information storage security policies;
– security measures for systems access;
– accessed control for our Customer Relationship Management systems; and
– secure web forms when collecting sensitive information.
We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place, which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Use Of Cookies
You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.
We use cookies on our website. These are small text files that are placed on your computer when you visit our website that provide us with information such as internet provider, date and time, search phrases, or referring websites. This information is not initially personally identifiable. However it is likely to be, once you provide us with your personal information. Cookies assist us to monitor traffic to the various pages on our website. This enables us to create a customised user experience.
Most browsers are programmed to accept cookies. If you wish to erase or block Cookies, you may be able to do this by changing the settings of your browser.
Blogs, Forums, And Other Social Media
OneBrandSpace communicates with customers by social media, forums and other interactive platforms. Any personal information you disclose on these sites may be read, collected and used by other users over whom we have no control. OneBrandSpace are not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner.
Our website may include links to third party websites. If you access those websites you will be subject to their privacy policy, the terms and conditions of which may differ from our own. You will need to contact or examine those websites or companies directly to determine their privacy standards, policies and procedures.
Analytics
This website uses Google Analytics and the website plugin ‘Google Analytics Dashboard for WP (GADWP)’. You may opt out of analytics tracking at any time by emailing us at admin@onebrandspace.com. For more information on how your data is tracked and used, please refer to the Google Analytics Privacy Policy: https://www.google.com/intl/en/policies/privacy/
Our web hosting provider Ventra IP may also collect some anonymous analytics data. Please refer to their privacy policy in relation to their Privacy and Collection of data: https://ventraip.com.au/terms-policies-agreements/
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —
WooCommerce
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details: https://www.paypal.com/au/webapps/mpp/ua/privacy-full
WooCommerce Subscriptions – What we collect and store
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
Access To Your Personal Information
To request access to your personal information, please email us at admin@onebrandspace.com. We will endeavour to process your request within 21 days. In some circumstances we may refuse to give you access. We will explain why if that is the case (e.g. it may unreasonably affect the privacy of others).
We take reasonable steps to ensure that the personal information we collect and store is accurate, up-to-date and complete. Should you wish to access your personal information to ensure it is accurate, up-to-date, complete, relevant and not misleading, and if not, to correct it, please email us.
Complaints
If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing to OneBrandSpace. We will endeavour to respond to your complaint within 30 days.
You may direct any subsequent complaints to the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au/privacy/making-a-privacy-complaint.
How To Contact Us
We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting us at OneBrandSpace.
OneBrandSpace Team
© Copyright 2018, OneBrandSpace Pty Ltd
ACN: 168 394 483
